Terms of Service

Who provides the service

© 2026 VideoBackgroundAI. These terms describe use of this independent service and do not limit mandatory consumer rights that apply where you live.

VideoBackgroundAI is an independent tool. It is not affiliated with, endorsed by or sponsored by any video app, editor or platform.

The service

VideoBackgroundAI removes or changes the background of short videos.

• Free version: runs in your browser. Your video is not uploaded. You can put a colour, a green screen or a picture behind the subject and download an MP4 without sound.
• HD version: you upload an MP4 or MOV of up to 30 seconds and 95 MB, and we process it on our servers and return a transparent WebM (VP9) or MOV (ProRes 4444).

Processing and checkout depend on the live status shown on the site. When something is unavailable, the matching button stays disabled. We may change, pause or remove features.

Your videos

You must own or have the right to use every video you process. The people in it must be you or adults who have agreed to it. Do not upload videos of children, or material that violates someone's privacy, intellectual property or the law. The Acceptable Use Policy is part of these terms. How videos are processed and how long they are kept is described in the Privacy Policy.

Safety and results

Every video uploaded for HD processing passes an automated moderation check before it is processed. Videos that do not pass are not processed and their credits are returned.

Background removal is automatic. Edges can vary, especially with fast motion, motion blur, busy backgrounds or people far behind the main subject, and some may be cut out. We do not promise a particular quality or a completion time. Review every result before you use or share it. You are responsible for how you use and share your videos.

Do not use the service to create unlawful, abusive, deceptive or harmful material, to impersonate someone, or to expose private information. Do not try to bypass access controls or disrupt the service.

Accounts

The free version needs no account. Sign-in is required to buy credits and to use the HD version. Choosing and previewing a video works without an account. Keep your sign-in private and tell us through Support if you think your account is being misused.

Payment and credits

HD processing uses credits bought in advance, in one-off packs: Starter, 2 minutes for $4.99 or Creator, 10 minutes for $14.99. One credit pays for one second of video, rounded up per started second, and the length is read from your uploaded file. There is no subscription and nothing renews. Credits are added after the payment processor confirms payment.

If a job fails on our side, the credits it reserved go back to your balance automatically. A video rejected by our content safety check before processing also gets its credits back. If a result is unknown, we hold the credits for up to 24 hours while we check it and never send the same job twice. Credits return to your balance; we do not refund cash for a failed job. Background removal is automatic and edges can vary, especially with fast motion, busy backgrounds or people far behind the main subject. A finished result is not refunded or redone because you are not happy with it, or because you changed your mind. A pack you have not used at all is fully refundable within 7 days of purchase. Once any credits from a pack are used, it is not refundable and the remaining seconds stay in your account. Duplicate or wrong charges are refunded within 30 days. Your statutory rights remain unaffected.

See the Refund Policy for eligible support requests and statutory rights.

Ownership

You keep your rights in the videos you submit. Our interface, text and software remain ours. These terms do not transfer ownership of your material to us. By submitting a video, you authorize us and our service providers to process it to fulfill your request, perform safety checks and deliver your result. You may download and use the result, subject to any rights of others and applicable law.

The free version's in-browser processing code is published under the GNU General Public License v3.0, as required by the open-source model it uses. That licence covers that code only, not your videos or results.

Liability

The service is provided as is. AI output varies, and we do not guarantee that a result will match your expectations or have perfect edges. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order concerned, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights that cannot be limited under applicable law.

Contact and changes

Reach us through the Support page or at hello@videobackgroundai.com. We may update these terms when the service or its pricing changes. The date above shows the current version.