Refund Policy

What you buy

VideoBackgroundAI sells one-off credit packs for the HD version: Starter, 2 minutes for $4.99 or Creator, 10 minutes for $14.99. One credit pays for one second of video, rounded up per started second. The exact price is shown before you go to the secure checkout. There is no subscription and nothing renews. Credits are added after payment confirmation. The free in-browser version costs nothing.

A buy button is only shown while checkout is available. Choosing and previewing a video never creates a charge.

Last updated: November 14, 2026

Failed jobs

If a job fails on our side, the credits it reserved go back to your balance automatically. A video rejected by our content safety check before processing also gets its credits back. If a result is unknown, we hold the credits for up to 24 hours while we check it and never send the same job twice. Credits return to your balance; we do not refund cash for a failed job.

Finished results and unused packs

Background removal is automatic and edges can vary, especially with fast motion, busy backgrounds or people far behind the main subject. A finished result is not refunded or redone because you are not happy with it, or because you changed your mind. A pack you have not used at all is fully refundable within 7 days of purchase. Once any credits from a pack are used, it is not refundable and the remaining seconds stay in your account. Duplicate or wrong charges are refunded within 30 days. Your statutory rights remain unaffected.

When to contact us

Email hello@videobackgroundai.com with your order number if:

• you were charged twice or the wrong amount (within 30 days);
• a job failed and its credits did not come back;
• you bought a pack and have not used any of it (within 7 days);
• you want your videos or results deleted;
• you are thinking about disputing a charge with your bank. Contact us first; most issues are solved within 5 business days.

You do not need to contact us for a failed job: its credits return to your balance automatically. A result whose edges are not what you expected is not a failed job; try the free in-browser version first to see how your clip looks.

Cash refunds and statutory rights

Eligible cash refunds are handled manually through Stripe to the original payment method and normally arrive within 5–10 business days. Partial refunds keep delivered results and remove only the refunded unused credits; a full refund cancels the order and removes its credits. Do not send card details. This policy does not limit your statutory rights.