Privacy Policy

Who we are

VideoBackgroundAI (videobackgroundai.com) is an online video background remover. For any privacy question or request, contact us through the Support page or at hello@videobackgroundai.com.

The free version: nothing is uploaded

The free video background remover runs in your browser. The AI model is downloaded to your device and your video is processed there. Your video, the result and any background picture you add are not sent to us.

The HD version: your video and the result

Choosing a video only creates a preview in your browser. Your video is uploaded only when you are signed in and press the button. It goes to private storage, and short-lived access links are shared with two service providers:

• fal.ai, an AI processing provider, which removes the background and returns the result;
• SeeAPI, a content moderation service, which checks the uploaded video automatically before processing.

These providers receive only what they need for their part of the job. Processing may take place outside your country, including in the United States. Our website and private storage run on Cloudflare.

We use your video only to create the result you asked for. We do not use it to identify you or anyone else, and we do not use your videos or results to train AI models. Only upload footage you own or have permission to use; see the Acceptable Use Policy.

How long we keep files

• Uploaded videos are deleted within 24 hours of upload.
• HD results are kept for 6 days. Each result shows its own download deadline.
• You can delete a result earlier with Delete video now. This removes our stored copies of that job's media. It does not undo a completed job or return its credits.
• Records of refused uploads (not the video itself) are kept for up to 90 days to prevent abuse.

Automatic deletion from storage runs in the background, so physical removal can follow the deadline by a short time; access ends at the deadline. Files you have downloaded are under your control. Copies held by our service providers are governed by their own retention terms.

Accounts and payments

Sign-in is required to buy credits and to use the HD version. With Google sign-in we receive your email address, name and profile image. We store account identifiers, job status, credit transactions and support messages to run your account.

Payments are handled by Stripe. We store the order reference, amount, payment status and the credits you bought. We never receive your full card number.

Analytics

We use Google Analytics 4 and Microsoft Clarity (when enabled for this site) to understand how visitors use public pages: pages viewed, the site that referred you, device and browser type, approximate country, clicks and scrolling, and a small set of product steps. They never receive your videos, file names, email address, or account, job and order identifiers.

• Visitors in the EEA, the UK and Switzerland: analytics and advertising storage start denied and we ask first. Nothing from Google Analytics or Clarity loads and nothing is sent to them until you choose Allow. If you later choose Decline, both stop and their cookies are deleted.
• Visitors elsewhere: analytics start on. You can turn them off at any time with Privacy settings at the bottom of every page.

Your region is worked out from your IP address at the moment of the request and is not stored. Your choice is kept in this browser and applies to Google Analytics and Clarity together. See the Cookie Policy.

Where orders come from

To learn which channels bring paying customers, we keep a first-party cookie vide_ft for 30 days with the first page you visited, the referring website (domain only) and the campaign tags of that link. When you pay, we store these values, your country (from your IP address at checkout) and, if analytics is on, your Google Analytics browser and session IDs with the order at our payment processor. When analytics is on, we also report the completed purchase (amount, currency and product, with no email or order number) to Google Analytics from our server. If you create an account, the same campaign tags and referring website are saved as your sign-up source.

None of this happens in the EEA, the UK or Switzerland, when we cannot tell your country, or after you turn analytics off in Privacy settings (recorded in the vide_consent cookie). Values that look like an email address or phone number are discarded. See the Cookie Policy.

Security

Uploaded videos and results are stored privately and delivered through short-lived signed links. Treat a download link as private: anyone you share it with can use it until it expires. No online service can promise complete security.

Your choices and rights

You can remove a selected video before submitting, delete a result, and delete your account yourself in Settings › Profile. Deleting your account removes your uploaded videos, results, support messages, sign-in links and your name and email, and signs you out everywhere. We keep payment records (order, amount, date and credits) because tax and accounting rules require it. You can also ask us to tell you what we hold about you. Contact us through Support or at hello@videobackgroundai.com. Depending on where you live, you may also have the right to correct your data, object to processing, and complain to your local data protection authority.

Changes

We update this page when our processing or retention changes. The date above shows the current version.